“Our daughter Ashley has MELAS; a rare disease which can have devastating effects such as seizures, extreme headaches, fatigue and loss of balance. She cannot be left alone. Prime Horizon has helped us to take care of our daughter and the ladies that come to our house are very understanding, knowledgeable, and compassionate about healthcare, specifically they care about Ashley. They take Ashley to her appointments, shopping and to meet with Ashley’s friends on those occasions. The caregivers are very conscientious about following the documented protocol on administering medication, physical therapy, and helping with the personal attention when needed.
What sets Prime Horizon apart from other home care companies, from our perspective, is that they are serious about home care; they are more than just companions, they take the time to make sure there is a good match between the caregiver and the patient before they set the schedule. They take the time to understand the situation in its entirety so that the caregiver has the capability to accomplish what’s needed. They treat your home not as a job site but as a special guest performing a valuable function. We also take comfort in having no concerns regarding security or property damage. At Prime Horizon they have a passion for home care. And while they treat us with dignity and respect they also continue to look for feedback on how they can improve. We are happy with the service provided by Prime Horizon.”