At Prime Horizon, we think the best advice comes from people who have been through what you are going through. That’s why we’ve chosen to share real-life testimonials from people who have experienced first-hand, the compassion and care Prime Horizon provides.
“The amount of caring, your company cared enough to come with the caregiver so I could meet her, interview and ask her questions. Other agencies didn’t think of doing that.
I was excited to meet Melanie. When she came and brought a caregiver with her, we sat and talked. Melanie was very concerned about my needs and that really impressed me, I was very touched. Melanie showed concern and she asked about the different tasks, she knew what the tasks were about. She was very knowledgeable. Other agencies did not ask questions or bring in caregivers for me to meet. I look at her agency as the best that’s out there.”
“Our daughter Ashley has MELAS; a rare disease which can have devastating effects such as seizures, extreme headaches, fatigue and loss of balance. She cannot be left alone. Prime Horizon has helped us to take care of our daughter and the ladies that come to our house are very understanding, knowledgeable, and compassionate about healthcare, specifically they care about Ashley. They take Ashley to her appointments, shopping and to meet with Ashley’s friends on those occasions. The caregivers are very conscientious about following the documented protocol on administering medication, physical therapy, and helping with the personal attention when needed.
What sets Prime Horizon apart from other home care companies, from our perspective, is that they are serious about home care; they are more than just companions, they take the time to make sure there is a good match between the caregiver and the patient before they set the schedule. They take the time to understand the situation in its entirety so that the caregiver has the capability to accomplish what’s needed. They treat your home not as a job site but as a special guest performing a valuable function. We also take comfort in having no concerns regarding security or property damage. At Prime Horizon they have a passion for home care. And while they treat us with dignity and respect they also continue to look for feedback on how they can improve. We are happy with the service provided by Prime Horizon.”
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